The pursuit of demanding service quality is central to Paris Habitat's missions. To assess this quality, the organization goes beyond satisfaction indicators, encompassing all its tasks, summarized by the ambition to 'house as well as possible, at the lowest cost.' This involves rigorous evaluation of quantitative indicators, qualitative feedback, action impact, active listening to tenants, and continuous improvement.
Addressing the issue of humidity in some dwellings, Paris Habitat has launched an ambitious project with 7 million euros dedicated to resolving 3,000 reports. A monitoring tool has been implemented for these interventions. 'The important thing is to move beyond a purely execution-based approach to aim for the best possible outcome in line with our service duties,' insisted Cécile Belard du Plantys, Director General.
During the Hlm Stars ceremony, Cyrille Fabre, Operations Director, presented the promising results of an urban geothermal energy experiment. Developed with CIEC and the startup Enerdrape, this project captures heat from the walls of the Philippe-Auguste residence parking lot (11th arrondissement) using geothermal panels to heat 72 apartments. This pioneering initiative in France, which has avoided 23 tons of CO₂ annually and saved 50% of gas consumption in summer 2025, paves the way for new projects on existing properties.
The Congress also saw the signing of a partnership for the home insurance of Parisian tenants, alongside two other Parisian social housing providers and the Arcade VYV group, in the presence of Emmanuel Grégoire, Mayor of Paris.
Following Emmanuel Grégoire's announcements on accelerating social and affordable housing production and adapting the housing stock to climate change, Paris Habitat unveiled the transformation of the Chalvidan barracks (16th arrondissement). This emblematic project, presented by Nicolas Mouyon, Director of Project Management, and Xavier Bruunquell, architect, has converted the former gendarmerie barracks into a mixed-use development featuring 50 social housing units, a nursery, a maternal and child protection center (PMI), a social reintegration accommodation center (CHRS), and a relay housing facility. This program exemplifies social and functional diversity, as well as reuse, social innovation, and ecological transition.
